Interpersonal Communication

Interpersonal Communication

#1 - Conversing with Ease
Time: 10 - 14 minutes
Objectives:

Identify techniques to use in conversing with strangers.

Recognize different levels of conversation.

Initiate a conversation with a stranger.

Use open-ended questions to solicit information for further conversation.

#2 - The Successful Negotiator
Time: 10 - 14 minutes
Objectives:

Employ win/win negotiating strategies to achieve your goals.

Enjoy the benefits of win/win negotiating.

#3 - Diffusing Verbal Criticism
Time: 10 - 14 minutes
Objectives:

Respond non-defensively to verbal criticism.

Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.

#4 - The Coach
Time: 10 - 14 minutes
Objectives:

Determine reasons for someone's substandard performance.

Coach the person to improved performance.

#5 - Asserting Yourself Effectively
Time: 10 - 14 minutes
Objectives:

Enjoy the mental and physical benefits of being assertive.

Emply the four-step method for addressing a problem and asking for help.

Overcome resistance to your requests.

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